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How to setup automatic SMS text message reminders to Clients
How to setup automatic SMS text message reminders to Clients
Roy avatar
Written by Roy
Updated over a week ago

You can reduce the chance of client no-shows by setting up PTminder to automatically send SMS text messages directly to your clients, reminding them of their upcoming bookings with you. You can also send manual messages to your clients, whether that be individually or as a group. This article describes how to send automated message reminders, however you can find how to send manual SMS text messages in this other article.

First you'll need to purchase an SMS package to get SMS text credits on your account.

Configure your SMS message templates

To setup what the automated SMS messages will look like, head to the Templates tab within the Settings area. Here you can view the default messages, and change them if you wish. There are a bunch of placeholders you can use as well:

Once you're happy with the message templates, you can activate your notifications in the next section below.

Configure your notifications

Head to the Notifications tab, within the Settings area. Here you can choose the options which best suit you and your clients:

These settings will be applied to all of your clients, however if you wish to set individual specific notification rules on a per-client basis, you can do so through the Client's profile area, by editing a client and opening the Notifications tab:

That's it! Don't forget to setup what you'd like to happen when your SMS credits balance is running low, as described in this article.

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