The 'Suspension' feature can be used if you would like to temporarily stop a client's recurring payments for a certain period.
Please note the suspensions may result in later pro-rated payments if it is scheduled part-way through a billing cycle period.
This features works for all types of contracts (Fixed Term, Minimum Term, On-Going):
The "Total Term Value" will remain as it is even with suspensions on.
Example: A client is set to pay $1000/mo for 5 months, starting January through to May. Trainer placed a suspension for the month of May, the Total Term Value will still remain at $5000 which means the contract's 'End date' will be moved from May to June to complete the full $5000 contract.
The "Minimum Term Value" will remain as it is.
Example: A client is set to pay $1000/mo for 3 months starting January through to March. Trainer placed a suspension for March, the Total Term Value will still remain at $3000 which means the minimum term 'End date' will be moved from March to April to complete full $3000 minimum contract.
Suspensions can be placed and lifted at will, without affecting any minimum or term values.
Suspending Debitsuccess stand-alone recurring payments
If you have a Debitsuccess recurring payment setup which is not linked to a membership, then head to the Debitsuccess tab within the Client's profile, you'll find a 'Suspend' button next to the payment:
Suspending Debitsuccess payments linked to a Membership
If you have a recurring payment schedule which is linked to a 'Membership', you may also find 'Suspend' button next to the schedule.
You can also edit/view the Debitsuccess schedule through 'Services'
Here, you are able to skip periods through the 'Edit Membership' screen, this will create the necessary suspensions:
Add client Card/Bank info with Debitsuccess
How to process a once-off Debitsuccess payment
How to setup a recurring Debitsuccess payment
How to setup a recurring Debitsuccess payment linked to a membership
How to create Memberships (using different Debitsuccess contract types)
Understanding different Debitsuccess fees
How to check your Debitsuccess payment statuses and adjust schedules
Renewing or extending minimum contracts for clients on Debitsuccess