The 'Suspension' feature can be used if you would like to temporarily stop a client's recurring payments for a certain period.

Please note the suspensions may result in later pro-rated payments if it is scheduled part-way through a billing cycle period.

This features works for all types of contracts (Fixed Term, Minimum Term, On-Going):

Fixed Term
The "Total Term Value" will remain as it is even with suspensions on.

Example: A client is set to pay $1000/mo for 5 months, starting January through to May. Trainer placed a suspension for the month of May, the Total Term Value will still remain at $5000 which means the contract's 'End date' will be moved from May to June to complete the full $5000 contract.

Minimum Term
The "Minimum Term Value" will remain as it is.

Example: A client is set to pay $1000/mo for 3 months starting January through to March. Trainer placed a suspension for March, the Total Term Value will still remain at $3000 which means the minimum term 'End date' will be moved from March to April to complete full $3000 minimum contract.

On-Going
Suspensions can be placed and lifted at will, without affecting any minimum or term values.

Suspending Debitsuccess stand-alone recurring payments

If you have a Debitsuccess recurring payment setup which is not linked to a membership, then head to the Debitsuccess tab within the Client's profile, you'll find a 'Suspend' button next to the payment:

Suspending Debitsuccess payments linked to a Membership

If you have a recurring payment schedule which is linked to a 'Membership', you may also find 'Suspend' button next to the schedule.

You can also edit/view the Debitsuccess schedule through 'Services'

Here, you are able to skip periods through the 'Edit Membership' screen, this will create the necessary suspensions: