This article will show you how to change or cancel scheduled recurring payments, whether they're linked to a membership or as a stand-alone recurring payment.

There are 2 methods to do this:

1st Method

The first method will allow you to edit or cancel transactions on both memberships or standalone recurring payments.

Head to your 'Clients' tab, then select the 'Edit' button next to your client’s name

Select the 'GoCardless' tab

Select the 'Recurring GoCardless Payments' tab, then either the 'Edit' or 'View schedule' link next to the payment.

You can edit the whole recurring payment series by using the 'Edit' option on top, alternatively you can edit a single payment period by selecting the 'pencil icon' as seen below:

To skip/cancel a payment, simply click on the red 'X' button beside the transaction, you'll then have the option to 'Skip both payment & charge' or 'Skip payment only':

2nd Method

If you have a membership with a linked recurring GoCardless payment, the second method will allow you to edit or cancel individual membership's recurring payments.

Head to your 'Clients' tab, then select the 'Edit' button next to your client’s name

Select the 'Package/Membership/Prod' tab

On the membership, either select the 'Edit' button or the 'Linked GoCardless payment options --> View GoCardless payment schedule' link:

As described in the 1st Method, you can now edit or skip payments on the form.

 
Related articles:
How to setup a recurring GoCardless payment
How to setup a recurring GoCardless payment linked to a Membership
How to process a once-off GoCardless payment from my client's Bank Account?

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