This article explains how to check your Ezidebit payments and understand their status. It also describes how you can adjust existing payment schedules.

There are 5 Ezidebit payment statuses you may encounter:

  • waiting - payment request has been added in PTminder, but has not yet been submitted to Ezidebit.
  • pending - payment request has been sent to the bank for processing and Ezidebit is waiting on a success or fail response before completing settlement.
  • successful - payment has been successfully debited from the Customer and deposited to your nominated bank account.
  • dishonoured - payment has been dishonoured by the Customer's financial institution due to insufficient funds.
  • fatal dishonour - payment has been dishonoured by the Customer's financial institution for a technical reason, such as incorrect details etc.

To see an overview of all of your Ezidebit payments and their statuses, head over to the Finances menu, then the Ezidebit tab:

If you want to view the payment schedule for a recurring Ezidebit payment you've setup, you can find this in the Client's profile within the Ezidebit tab:

You are able to pause/skip/resume periods and adjust the payment amounts:


If you have a recurring payment schedule which is linked to a 'Membership', then you can also edit/view the Ezidebit schedule through the 'Package/Membership/Prod', tab, e.g:

 

Related articles:
Add client Card/Bank info with Ezidebit
How to process a once-off Ezidebit payment
How to setup a recurring Ezidebit payment
How to setup a recurring Ezidebit payment linked to a Membership

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